Job Title: Data center technician/Customer Engineer

Location: Dallas, TX

Maintech provides computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. Maintech's broad spectrum of IT design, procurement, project management and maintenance services, includes 24/7 managed network and systems support.

We are looking for self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.

Responsibilities

• Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution

• Maintains inventory and documentation of activity

• Creates own service tickets, updates, and closes

• Communicates before and after repair work windows via ticket and email to client

• Break/Fix

Qualifications

• Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers

• Strong problem solving and self-management skills with attention to detail

• Ability to prioritize tasks and effectively communicate verbally and in writing

• 5+ years’ experience servicing hardware as specified or utilized in customer environment

• Familiarity with ticket-tracking software (ServiceNow preferred)

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• HP, Dell, IBM, Lenovo Servers: 4 years (Required)
• breakfix: 4 years (Required)
• Hardware/software troubleshooting: 4 years (Required)

Ability to Commute:

• Dallas, TX (Required)

Work Location: In person